Tell the buyer their order is ready or shipped

Your buyers are emailed when their order moves on, so they do not have to ask. The emails come from your shop's name, and replies go to your Reply-to address.

The emails

• Your order is ready to collect: sent when you click Mark as ready on a pickup order. It names the day and the place and lists the items. Clicking Mark as collected afterwards sends nothing.
• Your order is on its way: sent when you mark a shipped order shipped. It carries the carrier and the tracking number you typed.
• Your order was delivered: sent when you mark a local delivery delivered.
• Your order was changed: sent when you change an order's date or address. It says what it was, what it is now and your reason.

Each email goes once. Clicking a button twice, or two people clicking it, never sends a second one.

The buyer's order page, the link in their receipt, shows the same step: Ready, On its way with the tracking number, Collected or Delivered. A pay-at-pickup order you mark ready before it is paid reads "Ready to collect, pay when you collect".

Skip one, or switch them all off

Every window that sends one of these emails has an Email the buyer box, ticked. Untick it to skip the email for that order. The timeline then says "buyer not emailed".

To switch them all off, open Shop settings, then Notifications and checkout, and turn off Send these emails under Order status emails. There you can also write a Footer note that is added to each one, for example "Bring this email when you collect."

If an email could not be sent

The order is still updated. It shows Status email not sent and a message with Resend email. Click it once the problem is fixed. The buyer gets the email once.

Which orders get these emails

Orders from a marketplace such as Lazada never do: they are handled in that marketplace. An order whose buyer has been anonymised has no email address left, so none is sent.