Ask buyers a question

Switch on Customer questions in Shop settings, under Product options and questions. Add a question to every product there, or to one product on its Product choices page.

Question types

• Short text and Long text, for example a name or a card message.
• Choice: the buyer picks one. Each choice can add a price, for example gift wrapping + 3.00.
• Tick boxes: the buyer ticks any that apply.
• Date and Number.
• Photo: the buyer uploads one picture, up to 5 MB, as a JPG, PNG or HEIC file.

Mark a question required if the order cannot go ahead without an answer. The shop checks answers itself, so a required question cannot be skipped.

A priced choice is added to the price of that item, and Stripe's page names it. The total the buyer sees is the total they pay.

Where you see the answers

On the order in Orders, in the confirmation email, and on the printed order slip (see Print an order slip).

Photos are private

A photo is not on a public link: you open it from the order. It is deleted 90 days after the order is closed, and straight away if you remove that buyer's details with the privacy tools. A photo that was uploaded but never ordered is cleared after a week.

Copy questions

Click Copy questions on a product to copy its questions to other products instead of typing them again.