Set up how buyers get their order and whether they choose a date.
Updated 7 Oct 2026
Open Shop settings, then Shipping and delivery. There are three ways to get an order to a buyer. Switch on the ones you offer.
Switch on Local pickup and add one or more pickup locations with Add a pickup location. Each location has a Location name, a Pickup address, the Opening hours as a short line of text (for example "Tue to Sun, 11am to 7pm") and the Pickup days. Pickup is free. At checkout the buyer chooses a place, and its address and hours go in the confirmation email. Save is refused if Local pickup is on and there is no location yet: add one, or switch local pickup off.
Switch on Local delivery and add delivery areas. An area has a name, the first digits of the postcodes it covers (for example 38-52, 60), a Fee, the Days you deliver, and a Free over amount if you want one. Switch on Every address for an area that covers everywhere. A buyer whose postcode is in no area cannot choose local delivery. You can ask for a carrier and tracking number when you mark an order as delivered, area by area.
Switch on Shipping and add shipping zones, for example Singapore, Southeast Asia and Rest of world. Each zone lists its countries and a price: one flat fee, or a fee by the weight of the basket. A country can be in one zone only. For weight prices, set the weight of each product under Product choices. A basket heavier than your heaviest band shows "Too heavy to ship, please contact us." A zone can have a Free shipping over amount, worked out on the goods after any discount, and an Estimated delivery time that buyers see. A zone can be Flat rate, By weight or Not shipped. Buyers outside every zone are told you do not ship to their country yet.
Under Delivery and pickup dates, choose one of three:
For the two that ask, you also set the Lead time (days after ordering), the weekdays you are Closed every, and one-off Closed days (one date per line, like 2026-12-25). A product can set its own lead time. Buyers can only pick dates that are open. An order with no date shows that in its emails instead of a day. For a shipped order the date is the day you send it: checkout asks "When should we send it?", and the buyer's order page and emails say "We will send it on" that day, never that it arrives then. With no date they say it is sent once it is packed.
A delivery fee is never reduced by a discount code.
An existing shop keeps Always asking for a date, with its single pickup place and its flat delivery fee carried over, so buyers see no change.
Delivery time slots and a same-day cut-off. The shop works without them for now.