Business Email billing and renewal

Business Email is billed yearly, per mailbox: US$9 a month per mailbox, billed yearly, which is US$108 for each mailbox for the year. You pay in US dollars by card on the Plan page of the Business Email app. We email you a receipt, and your receipts are listed on the same page. Business Email is billed on its own, separately from your site's plan.

Buy mailboxes

1. Open the site in the editor and go to Business Email, then Plan.
2. Choose how many mailboxes you want, from 1 to 10.
3. Check the Due today amount and the renewal date, then select Pay by card.
4. You pay on a secure page and come back to the Plan page. Your mailboxes can be created straight away.

Your subscription renews each year on the same date, for the number of mailboxes you have then. We email you 30 days before every renewal.

Add a mailbox during the year

Select Change count on the Plan page and raise the number. You can create the new mailbox straight away. At the moment an added mailbox is charged from your next renewal, not today, so it costs nothing extra until then.

Remove a mailbox

To pay for fewer mailboxes, delete the extra ones on the Mailboxes page first, then select Change count and lower the number. We do not let you lower the count while you still have more mailboxes than the new number. The lower count applies from your next renewal. You keep the number you paid for until then, and nothing is refunded. Deleting a mailbox does not lower your bill by itself, so change the count here too.

Cancel at renewal

Select Cancel at renewal on the Plan page. Your mailboxes keep working until the renewal date. You can select Keep Business Email to undo this before then.

Update your card

You can put in a new card at any time, and you should do it as soon as a payment does not go through. Only an owner or an admin can do this.

1. Open the site in the editor and go to Business Email, then Plan. If a payment failed, the Business Email card on that page says so and has an Update card button. You can also use the button in the email we sent you.
2. Select Update card. When your subscription is active, Update card sits beside Change count on the Plan page.
3. Enter the new card on the secure page. Nothing is charged at this step.
4. You come back to the Plan page. If a payment had failed, we try it again on the new card without you doing anything more.

Update card is not shown if you pay by bank transfer, because that is billed outside the app, or after Business Email has ended. After it has ended, select Pay again instead.

If a payment does not go through

• Your card is declined. Your mail keeps working. We email you, and the Plan page shows Update card. We try the payment again.
• The payment still fails, or you cancelled. Business Email ends on that date. You are told in an email and on the Plan page.
• Days 0 to 14 after it ends. Mail works as normal and you can pay again.
• Day 10. We email you a second reminder.
• Day 15. Your mailboxes are paused. Nobody can sign in or read mail.
• Day 45. We email you that your mailboxes and all their mail can be deleted unless you pay.
• Day 60 and after. Nothing is deleted automatically. A person at FastCloud decides, and only after day 60.

Select Pay again at any point before a person deletes anything. Your mailboxes come back the same minute, with their mail.

Pay by bank transfer

Business Email can be paid by bank transfer through FastCloud. Email [email protected] and we will give you the details. We record your payment, issue your receipt, and your mailboxes work until the date it covers. The Plan page then shows Paid by bank transfer with that date.

Because this is billed outside the app, the number of mailboxes is changed by email too. Before the year ends we email you a reminder. You can then pay by card on the Plan page, or ask us to record your next transfer. If nothing is paid, the same steps as above apply, counted from the date the year ended.

Common questions

Which currency is Business Email charged in? US dollars. The price is US$9 a month per mailbox, billed yearly.

Do I need a paid site plan? No. Business Email works on every plan, Free included, and is billed separately.

Who can change the billing? Owners and Admins.